Business Process Change Management : ARIS in Practice / [Edited By] August-Wilhelm Scheer, Ferri Abolhassan, Wolfram Jost, Mathias Kirchmer ; [fForeworded By] Michael Hammer.

Contributor(s): Material type: TextTextPublication details: Berlin : Springer, 2003.Description: XIII, 290 Pages : Illustrations : 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9783540002437
Subject(s): DDC classification:
  • 21 658.406 BUS
Summary: This book shows you how to achieve business process excellence through change management activities, with case studies from major corporations such as American Meter and the US Navy. The book defines business process change management as information, communication, and training that enable people to make change and improvements happen. Using case studies the text shows how this change management is applied in practice using a framework like the ARIS House of Business Process Excellence or software tools like the ARIS Toolset.
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Item type Current library Call number Status Date due Barcode
English Reference English Reference Main Library 658.406 BUS (Browse shelf(Opens below)) Available 00001747

This book shows you how to achieve business process excellence through change management activities, with case studies from major corporations such as American Meter and the US Navy. The book defines business process change management as information, communication, and training that enable people to make change and improvements happen. Using case studies the text shows how this change management is applied in practice using a framework like the ARIS House of Business Process Excellence or software tools like the ARIS Toolset.

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