TY  - BOOK
AU  - Scheer,August-Wilhelm
AU  - Abolhassan,Ferri
AU  - Jost,Wolfram
AU  - Kirchmer,Mathias
AU  - Hammer,Michael
TI  - Business Process Change Management : : ARIS in Practice 
SN  - 9783540002437
U1  - 658.406 21
PY  - 2003///
CY  - Berlin
PB  - Springer, 
KW  - Companies
KW  - Innovative processes
KW  -  Organizational Change
KW  - Business Structural Adjustment
KW  - Business Entrepreneurship
N2  - This book shows you how to achieve business process excellence through change management activities, with case studies from major corporations such as American Meter and the US Navy. The book defines business process change management as information, communication, and training that enable people to make change and improvements happen. Using case studies the text shows how this change management is applied in practice using a framework like the ARIS House of Business Process Excellence or software tools like the ARIS Toolset
ER  -